Refund Policy

Effective Date: August 5, 2025

At Headshot.ai, your satisfaction is our priority. Our refund policy is designed to be transparent, fair, and aligned with the digital nature of our service. Below are the details that outline when refunds are applicable, when they are not, and how you can request one.

The Headshot.ai Guarantee

We stand behind the quality of our AI-generated headshots. If you encounter technical issues or are unsatisfied with the results due to factors within our control, you may be eligible for a refund. We want every user to have a positive experience and aim to resolve dissatisfaction quickly and fairly.

Before processing a refund, we will first offer to regenerate your images at no additional cost. If you are still not satisfied after regeneration, you may request a refund.

Eligible refund scenarios include:

  • A technical failure during image generation that prevents delivery

  • Accidental duplicate payments for the same order

  • Orders placed without receiving the product due to system error

  • Files that fail to render or are corrupted upon download

Refunds are offered at our discretion, and we may choose to remedy the issue (e.g., regenerate your images) before processing a refund.

What Doesn’t Qualify for a Refund

Because digital image generation is a custom and irreversible process, we cannot offer refunds in the following cases:

  • Change of mind after the order has been processed

  • Dissatisfaction based solely on personal taste or style preference (e.g., “I don’t like the look”)

  • Failure to upload the required number of images or follow onboarding instructions

  • Delays caused by incorrect or incomplete user-provided information

  • Refund requests submitted more than 7 days after purchase

All sales are considered final once headshots have been successfully delivered, unless they meet one of our qualifying refund exceptions.

How To Request a Refund

How to Request a Refund

If you believe your order qualifies for a refund, please follow these steps:

  1. Contact Support
    Email our team at support@headshot.ai within 7 days of your purchase.

  2. Provide Order Details
    In your email, include:

    • Full name and email address used for the order

    • Order ID or transaction number

    • A clear description of the issue and why you believe a refund is warranted

    • Screenshots or file examples (if applicable)

  3. Review Process
    Our team will review your request and respond within 3 business days. We may follow up with questions or propose alternative solutions (such as regenerating your images) before confirming refund eligibility.

How Long Do Refunds Take

  • Approved refunds are processed within 5–10 business days depending on your payment method and banking institution.

  • Refunds will be returned to the original payment method used during checkout.

  • You will receive a confirmation email once your refund has been processed.

Additional Notes

  • If we detect suspicious activity (e.g., repeated refund attempts from the same user or abuse of free trials), we reserve the right to deny refund requests.

  • Headshot.ai does not refund any bank charges, third-party processing fees, or currency conversion losses.

  • All refund decisions are final and issued at the discretion of Headshot.ai’s support and compliance team.

For questions or refund concerns, please contact our customer support team at support@headshot.ai.

Thank you for choosing Headshot.ai-we’re committed to delivering a great experience, one photo at a time.